These terms are a binding agreement between you and Crispy VPN. They govern the Crispy VPN applications, browser extensions, and the crispyvpn.com website (together, the "Service"). By creating an account, purchasing a plan, or using the Service, you accept them. If you do not agree, do not use the Service.
You must be at least 16 years old and legally capable of entering into a contract to use the Service. If you are under the age of majority where you live, you may use the Service only with the consent of a parent or legal guardian who agrees to these terms on your behalf.
You are responsible for the accuracy of the information you register with, for keeping your credentials confidential, and for all activity under your account. Notify us immediately at support@crispyvpn.com if you suspect unauthorized use. Accounts are personal: one account per person, and every subscription includes a maximum of 10 simultaneously signed-in devices (accounts without an active subscription can sign in on up to 3 devices to manage the account). Signing in past the limit signs out the least-recently-active device. We may revoke sessions and rotate credentials where reasonably necessary to protect the Service or your account.
Crispy VPN provides encrypted network connections between your devices and our servers. We aim for high availability but the Service is not guaranteed to be uninterrupted, error-free, or available in every location at all times. Server locations, features, protocols, and device limits may change as the network evolves; we will not materially reduce what a paid plan includes during a period you have already paid for.
For purchases made on crispyvpn.com (card, PayPal, or cryptocurrency), we offer a money-back guarantee: request a refund within 30 days of your first purchase and we will refund it in full — one guarantee per customer. Email support@crispyvpn.com from your account address. Card and PayPal refunds go back to the original payment method. Cryptocurrency refunds are paid in the cryptocurrency you paid with, to a wallet address you designate, net of network transaction fees. Renewal payments, repeat purchases, and app-store purchases are outside this guarantee (app-store purchases follow Apple's or Google's refund policies). We may refuse refunds where we detect abuse of the guarantee (for example, repeated purchase-and-refund cycles across accounts).
You agree not to use the Service to violate any law or the rights of others, including — without limitation — to:
We may apply reasonable technical measures — throttling, session revocation, suspension — where a connection demonstrably abuses the network, and we may terminate accounts that materially or repeatedly violate this section. Because we do not inspect your traffic, we act on abuse signals (such as complaints from attacked parties), not surveillance.
VPN use is restricted or regulated in some jurisdictions. You are solely responsible for ensuring that your use of the Service is lawful where you are, including compliance with export controls and sanctions. The Service may not be used by, or on behalf of, persons or entities subject to comprehensive sanctions where that would be prohibited.
The Service — including the apps, extensions, website, logos, and content — is owned by Crispy VPN or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the apps and extensions to access the Service under these terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.
The Service interoperates with third-party services (app stores, payment processors, push delivery) under their own terms. Apple and Google are not parties to these terms and are not responsible for the Service; where you obtained an app through their stores, their applicable store terms supplement these terms, and they are third-party beneficiaries only to the extent their store terms say so.
Crispy VPN is a neutral technical intermediary: we transmit encrypted data selected and initiated by users, we do not select or modify the content transmitted, we do not select its recipients, and we do not — and cannot — monitor it. To the fullest extent available under applicable law (including intermediary and "mere conduit" liability protections such as those in the EU Digital Services Act tradition and analogous regimes), we are not responsible for content transmitted through the Service; responsibility for transmitted content lies with the user who originates it, as reinforced by Sections 6, 7, and 13. Abuse reports should be sent to support@crispyvpn.com; we maintain a repeat-abuser policy and terminate accounts that repeatedly or materially violate Section 6 after notice where practicable.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT IT WILL PREVENT EVERY FORM OF TRACKING OR IDENTIFICATION IN ALL CIRCUMSTANCES. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) CRISPY VPN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF FIFTY US DOLLARS (US$50) OR THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU; NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED, INCLUDING MANDATORY CONSUMER RIGHTS.
You will indemnify and hold Crispy VPN harmless from claims, damages, and reasonable costs (including legal fees) arising from your violation of these terms or your unlawful use of the Service, except to the extent caused by our own breach of these terms.
You may stop using the Service and delete your account at any time. We may suspend or terminate access immediately for material breach of these terms (including Section 6), for legal compliance, or to protect the network, and otherwise with reasonable notice. Upon termination for your breach, outstanding periods are not refunded; upon termination by us without cause, we will refund the unused portion of any prepaid period pro rata. Sections 8 and 10–17 survive termination.
These terms are governed by the laws of the Republic of Türkiye, without regard to conflict of law rules. Before any formal dispute, you agree to contact us at support@crispyvpn.com and give us 30 days to resolve the issue informally — most issues are fixed well within that. Disputes that cannot be resolved informally shall be brought before the courts and enforcement offices of İstanbul (Anadolu), Türkiye, except that consumers may also rely on the consumer courts and arbitration committees of their place of residence where the law grants that right. To the maximum extent permitted by applicable law, both parties waive the right to participate in class or representative actions, and disputes shall be resolved on an individual basis. If you are a consumer in the EEA or UK, you additionally retain any mandatory protections of your country of residence.
If any provision of these terms is held unenforceable, the remainder stays in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you. Neither party is liable for delay or failure caused by events beyond its reasonable control. These terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and Crispy VPN regarding the Service. The English version of these terms governs, and translations are provided for convenience only.
We may update these terms as the Service evolves. The current version always lives at this address. For material changes we will give at least 30 days' notice on the website or in the apps; continued use after the effective date constitutes acceptance. If you do not agree to a change, cancel before it takes effect and, if you have prepaid time remaining, we will refund the unused portion pro rata on request.
Questions about these terms: support@crispyvpn.com.
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